This policy explains how GoLiv (“GoLiv”, “we”) handles personal data when you visit goliv.online, send us an enquiry, or become a client. We are based in India and aim to follow the Digital Personal Data Protection Act, 2023 and the rules made under it as they come into force.
1. What we collect
| Situation | Data | Purpose |
|---|---|---|
| Enquiry form | Name, email, role/niche, objective, package choice; optionally a website/LinkedIn link and a note | To reply to your enquiry and prepare a proposal |
| Email or WhatsApp | Whatever you choose to send us, plus your email address or phone number | To reply and continue the conversation |
| Client work | Information you share for your website, profiles and content (e.g. career history, photos, examples of your work); invoicing details | To deliver the agreed services and bill for them |
| Website visits | Standard server logs (IP address, browser, pages requested) kept by our hosting provider for security; analytics only if enabled as described below | Security, reliability and understanding which pages are useful |
We do not knowingly collect data from children, and we do not ask for sensitive information such as health, financial account or government ID details through the website.
2. Consent and legal basis
We process enquiry data on the basis of the consent you give on the form, and client data to perform our agreement with you. You can withdraw consent at any time by emailing hi@goliv.online; withdrawal doesn’t affect anything done before it, but we may then be unable to reply or continue the work.
3. Who processes your data
We use a small number of service providers (“processors”) who handle data on our behalf:
- Website hosting (Vercel) — serves the website and runs the enquiry form.
- Email delivery (Resend) — forwards form submissions to our inbox.
- Email hosting — our mailbox provider for hi@goliv.online.
- WhatsApp (Meta) — only if you choose to message us there.
- Analytics — only if enabled: Cloudflare Web Analytics (no cookies) and/or Google Analytics (only after you accept the analytics banner).
Some providers may store data outside India. We do not sell personal data or share it for others’ marketing.
4. How long we keep it
- Enquiries that don’t lead to work: deleted within 12 months.
- Client records: for the length of our engagement, plus the period required for tax and accounting law (typically up to 8 years for invoices).
- Content we create for you: you receive it; we keep working copies for 12 months after the engagement ends unless you ask us to delete them sooner.
5. Your social media accounts
We never ask for or store your passwords. Where we need access, we use the platform’s own delegated-access features, which you can revoke at any time. We only act on your accounts within the scope you approve.
6. Your rights
You can ask to access, correct, update or delete your personal data, withdraw consent, or nominate someone to exercise your rights. Email hi@goliv.online; we aim to respond within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India once it is operational.
Grievance contact: GoLiv, hi@goliv.online
7. Cookies
The website itself does not set cookies. If Google Analytics is enabled, it sets cookies only after you click “Allow analytics”; your choice is stored in your browser so we don’t ask again.
8. Security
The site is served over HTTPS. Form submissions are validated on our server and are not stored in a website database; they are forwarded to our inbox. Access to client information is limited to the people working on your project.
9. Changes
If we change this policy we’ll update the date at the top, and tell active clients about significant changes.